Tutoring Terms and Conditions

About

1. Introduction

These Terms & Conditions apply to all private tutoring services provided by Milverton Education. By enrolling in tutoring, the client agrees to be bound by these terms. This agreement is governed by the laws of England and Wales.

2. Booking and Payment

  • Tutoring is booked on an ongoing or sessional basis, as agreed with Milverton Education.
  • Invoices are issued monthly in arrears via our management system, TutorCruncher.
  • Auto-payment is required. Clients must ensure a valid payment method is saved in their TutorCruncher account before tutoring begins.
  • Payment is automatically processed three days after an invoice is issued. Clients are responsible for reviewing invoices during this window.
  • All prices are exclusive of VAT unless otherwise stated.

3. Cancellation Policy

  • A minimum of 24 hours’ notice must be given to cancel or reschedule a session.
  • Sessions cancelled with less than 24 hours’ notice will be charged in full.
  • Tutors may reschedule if necessary; clients will be informed with as much notice as possible.
  • Our full cancellation policy is available HERE or on request.

4. Responsibilities

  • Clients must ensure a suitable environment for online learning (quiet, private, with reliable internet).
  • Parents or guardians are responsible for overseeing minors and ensuring their punctual attendance.

5. Auto-Payment System via TutorCruncher

  • TutorCruncher securely manages billing and payment. All payment details must be added via the TutorCruncher portal.
  • TutorCruncher is hosted on secure Heroku servers (AWS Dublin) and is ISO27001 and Cyber Essentials Plus certified.
  • Clients agree to the use of TutorCruncher’s platform for account management, invoicing, and secure auto-payments.

6. International Clients

  • All clients, regardless of location, are bound by this agreement.
  • Milverton Education may pursue unpaid invoices internationally, including through legal or third-party collection processes.
  • Payment obligations are not waived due to geographic location.

7. Data Protection & Safeguarding

  • Milverton Education complies with GDPR and takes data protection seriously. See our Privacy Policy for more.
  • Online sessions may be recorded for safeguarding and quality assurance, subject to consent.

8. Non-Payment and Enforcement

  • Failure to pay an invoice may result in immediate suspension of tutoring services.
  • Milverton Education reserves the right to pursue unpaid fees through legal action or third-party recovery services.
  • Any legal or administrative costs incurred in recovering fees may be added to the client's balance.

9. Jurisdiction

  • This agreement is governed by the laws of England and Wales.
  • All disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Amendments

  • Milverton Education reserves the right to amend these terms with 14 days’ notice.
  • Continued use of our services following any amendments constitutes acceptance of the revised terms.

For any questions, contact us at: hello@milvertoneducation.com